CUSTOMER CARE PLAN FOR TIRES
Upon purchase of tires for personal use vehicles, we will provide the following FREE Customer Care Plan to the original purchaser and vehicle. Excludes motor homes and specialty line applications, i.e. Off-Road and Mud Boggers. The claim for your personal use vehicle may be made at any Kal Tire location during regular business hours. The tires and the vehicle for which the claim is being made, along with the customer’s copy of the original Customer Care Plan folder must accompany any claim.
Tread Wear Expectation: If the eligible tire(s) wear evenly across the face of the tread and wear down to 2/32 of an inch prior to the stated mileage expectation, we will replace the tire(s) with comparable new tires at a pro-rated cost . This will be calculated by the actual mileage obtained divided by the mileage expectation and multiplied by the current selling price at the time of return.
Road Hazard Protection: Any of the tires which fail and in our opinion are not repairable due to road hazard damage like cuts, bruises, and punctures, will be replaced with a comparable new tire within the first 30 days of purchase at no charge, excluding balancing. After the first 30 days, from the purchase date, any tires, which fail due to road hazard damage and are not repairable in our opinion, will be replaced with a comparable new tire. The replacement cost for the tire(s) will be on a pro-rated basis. This will be calculated as follows: percentage of tread depth used multiplied by the current selling price at the time of return plus balancing.
Owner’s Obligation: Proper tire care is necessary to obtain the maximum mileage and wear from a tire. You are required to have us rotate and inspect your tires every 8,000-10,000 km. This service will be provided at no charge. You also need to ensure that the tires operate at the proper cold inflation pressure as outlined in the owner’s manual or on the invoice. Inflation should be checked once a month. This will be provided at no charge by any Kal Tire store. We will help you. Please come and see us.