Every few minutes, Nancy glanced at the time on her cell phone. She was on the side of the highway an hour north of Athabasca, Alberta, waiting for roadside assistance to arrive and fix her flat tire. Fortunately it was a very bearable 16 C.
One hour. One hour and a half. Two hours passed. And then she saw a truck slowing as it approached her car.
Thankfully, it was the service repair fellow sent from roadside assistance. Within minutes he’d changed her flat tire.
“Can you torque it as well?” Nancy asked.
He shook his head no. He didn’t have a torque wrench.
Torqueing involves tightening the lug nuts to the manufacturer’s specifications.
If she was going to be driving on the highway, Nancy wanted her tires be torqued.
“Where should I go?” Nancy asked.
The fellow was packing up his tools. “There’s a Kal Tire in Athabasca. They’ll do it for you.”
Driving south to Athabasca and back would add another two hours to her already stalled journey, but Nancy was determined.
By the time she pulled up to the Athabasca Kal Tire, located in an industrial area just off Highway 2, it was 4:30 p.m., an hour before closing.
When Nancy got inside, she asked a team member if he could torque her spare tire.
“Sure thing,” he said. “Let’s take a look at that flat tire while we’re at it.”
Even though the day was coming to an end and all she’d ask for was torque, our Athabasca team members went above and beyond to fix her flat tire in addition to the torque job.
Nancy, we’re glad our store was able to turn your day around and get you safely back on the road. This is what we call ‘True Service.’